SHOPPING INFORMATION

We accept PayPal, Debit and all major Credit Cards power by Stripe

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Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

Email: support@thedoubleq.com

Phone: 

  1. Select your favorite items and add them to cart
  2. Enter your billing and shipping information
  3. Select shipping method
  4. CHECKOUT

Call or email us regarding all changes to an order!

Yes! Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.

NO.The privacy and Security for all personal information is a priority and we use third-party payment gateway.

SHIPPING DETAIL

Shipping prices vary depending on your location! You can find out how much shipping will cost before you enter payment information!

Normally it takes 2-4 business days for processing!

Mostly all products ship from our facility in US.UK, China, Viet Nam
There are some products that will be drop shipped from a different faccilty also in Old Town.

Some shipments may arrive in separate packages! Reasoin why is that some items get shipped faster then others or some items are on back order.Please note that most order will be shipped together.

First check tracking info and see if it was delivered. If it says delivered but never recieved please allow a few more days. Sometime products are delivered late by USP or scanned delivered by mistake.Then Call or email us regarding the whereabouts of your order!

Yes! An email will be sent to you with the tracking information once it ships out to you!

An email with tracking details will be sent to you the moment your product is shipped out! You can tracking order Track order page 

RETURN & EXCHANGES

Day 1 begins on the date of purchaseDay 30 is the day we must receive returned package from you

We will provide a pre-paid label for anything that is damaged, miss printed, or defected. For all other cases, return shipping cost are the responsibility of the customer!

Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!

Please allow up to a week once order has arrived back in our facility. Please allow 2-3 business days for refund to show up in your Paypal or your bank. If you pay by card, some bank need up to 7-10 business days.

PRODUCT INFORMATION